Privacy Policy

Last Updated: 30 June 2026

At Rails India (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you contact us, request a quotation, or book a journey, we may collect:

Full name
Email address
Phone number / WhatsApp number
Country of residence
Travel dates and itinerary preferences
Number of travelers
Passport details (only when necessary for train bookings or travel arrangements)
Special requests (such as dietary or accommodation preferences)

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Pages visited
Referral source
Session duration

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Respond to travel inquiries
Create personalized itineraries
Process bookings and payments
Arrange train tickets, hotels, transport, and guided tours
Provide customer support before and during travel
Improve our services and website
Send booking confirmations or important travel updates

We do not sell your personal data to third parties.

3. Sharing of Information

We may share necessary information with trusted service providers only when required to deliver travel services, including:

Railway booking platforms
Hotels and accommodation providers
Chauffeur / transport providers
Local guides and tour partners
Payment processing providers

We share only the minimum information necessary to fulfill your booking.

4. Payment Information

Payments may be processed through secure third-party payment providers.

Rails India does not store full credit/debit card details on our servers.

Please review the privacy policies of payment processors used during checkout.

5. Passport and Sensitive Travel Documents

For train ticket bookings or certain travel services, we may require passport details or identification documents.

Such information is:

Requested only when necessary
Used solely for booking and verification purposes
Shared only with relevant service providers or authorities where legally required
Stored securely and access-restricted