Terms & Conditions

Last Updated: 30 June 2026

Welcome to Rails India (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website, communication channels, and travel services, including train booking assistance, curated rail journeys, guided tours, accommodation arrangements, and related travel services.

By using our website or booking any service with Rails India, you agree to these Terms & Conditions.

1. Acceptance of Terms

By accessing our website or engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our services.

2. Services Offered

Rails India offers travel-related services across India, including but not limited to:

Train ticket booking assistance
Independent rail travel planning
Handpicked fixed-price rail journeys
Private chauffeur-driven journeys combined with rail travel
Guided sightseeing experiences
Hotel booking assistance
Customized travel planning and concierge support

All services are subject to availability.

3. Booking Confirmation

A booking is considered confirmed only after:

Required traveler details are received
Payment (full or partial, as applicable) is received
Written confirmation is sent by Rails India via email or approved communication channel

Availability of trains, hotels, and other travel services cannot be guaranteed until confirmation is issued.

4. Payment Terms

Train Ticket Booking Assistance

For independent train travel booking assistance:

Train fares are charged at official Indian Railways / IRCTC rates
Rails India may charge a separate concierge or service fee where applicable
Full payment may be required before ticket booking begins

Handpicked Journeys / Multi-Day Tours

For curated rail journeys and tour packages:

50% advance payment is required at the time of booking
Remaining 50% balance must be paid at least 30 days before arrival

Failure to complete payment by the due date may result in cancellation of services.

5. Concierge / Service Fee Policy

For services that include a separate concierge or service fee:

Concierge fees compensate for itinerary planning, consultation, research, booking assistance, and support
Concierge/service fees are non-refundable once work has started, regardless of booking outcome
This includes cases where preferred train tickets become unavailable or waitlisted

For Handpicked Journeys, no additional concierge fee is charged unless explicitly stated.

6. Cancellation and Refund Policy

Train Ticket Booking Assistance

For train ticket cancellations:

Ticket refunds are processed strictly according to the official Indian Railways / IRCTC refund policy
Any applicable railway cancellation charges will be deducted
Concierge/service fees are non-refundable

Handpicked Journeys / Tour Packages

Cancellation charges apply as follows:

More than 45 days before travel: 90% refund
30–45 days before travel: 50% refund
Less than 30 days before travel: No refund

Refund processing time may vary depending on banks, payment providers, and suppliers.

7. Hotel Booking Policy

Rails India will not book hotels without your prior approval.

Before hotel booking, we will:

Share available hotel options whenever practical
Discuss category, comfort level, or preferred budget
Book only the option selected or approved by you

Hotel bookings may be subject to the cancellation rules of the respective hotel or supplier.

8. Changes Requested by Traveler

Any requested changes after booking confirmation, including:

Date changes
Route changes
Hotel changes
Passenger detail changes

may incur additional charges, supplier penalties, or fare differences.

Changes are subject to availability.

9. Travel Documents

Travelers are solely responsible for ensuring they possess valid:

Passport
Visa
Entry permits
Identification documents
Required travel authorizations

Rails India is not responsible for denied boarding, immigration refusal, or entry restrictions caused by missing or invalid documentation.

10. Minors

Travelers under 18 years of age must be accompanied by a parent or legal guardian unless otherwise agreed in writing.

11. Medical Conditions and Accessibility Requirements

Travelers must inform Rails India before booking about any relevant:

Medical conditions
Mobility limitations
Accessibility needs
Severe allergies
Dietary restrictions

Failure to disclose such information may affect service quality or feasibility.

Rails India cannot guarantee that all trains, hotels, or destinations will be fully accessible.

12. Travel Insurance

Rails India strongly recommends that all travelers obtain comprehensive travel insurance covering:

Trip cancellation
Medical emergencies
Personal accident
Lost baggage
Delays or disruptions

Travel insurance remains the traveler’s responsibility.

13. Delays, Disruptions and Force Majeure

Rails India shall not be held liable for delays, cancellations, disruptions, losses, or additional expenses caused by events beyond our reasonable control, including but not limited to:

Train delays or cancellations
Flight disruptions
Weather conditions
Floods
Natural disasters
Strikes
Government restrictions
Political unrest
Civil disturbances
Pandemics or public health emergencies

In such situations, we will make reasonable efforts to assist with alternative arrangements where possible.

Any additional costs arising from such events may be borne by the traveler.

14. Third-Party Suppliers

Rails India acts as a travel planner and service coordinator and may arrange services through third-party suppliers, including:

Indian Railways
Hotels
Transport providers
Local guides
Activity operators

While we carefully select partners, we are not liable for negligence, delays, service failures, overbooking, or misconduct by third-party suppliers.

15. Limitation of Liability

To the maximum extent permitted by law, Rails India shall not be liable for:

Indirect losses
Missed connections
Personal inconvenience
Loss of enjoyment
Loss of income
Business interruption

Our total liability, if any, shall not exceed the amount paid directly to Rails India for the affected service.

16. Website Information

We strive to keep all content on our website accurate and updated.

However, prices, availability, schedules, and travel information may change without prior notice.

Website content does not constitute a guaranteed offer unless confirmed in writing.

17. Intellectual Property

All content on this website, including text, images, branding, logos, and design elements, is the intellectual property of Rails India unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is prohibited without written permission.